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SHIPPING & RETURNS

Shipping Policy

Mimi Hana Threads lives and operates in Tokyo, Japan.

For shipments in Japan, your package will arrive between 2 to 5 business days. A minimum $1.50 USD shipping charge and a $1.50 handling fee will be added to your purchase. 

For international customers, it will take up to 14 business days for your package to arrive under normal circumstances. A shipping charge will be added to your purchase based upon the weight of your item(s) and a $1.50 handling charge will as be added.

Especially to UK residents, please be aware of your own country's tariff laws before purchasing. Here is a guide for UK residents on what to expect on tariff laws regarding my items.

Return & Exchange Policy

Returns of all items that are not masks: I am willing to accept returns of an item paid for as long as it is not a custom made piece. Returns are accepted up to 7 days after delivery is complete. Please message me your concern before returning the item.

I cannot accept returns of masks due to COVID-19 sanitary reasons. 

Refunds on all items: Refunds are accepted up to 7 days after delivery is complete. Please message me your concern before refunding the item. However, the customer must return the item to earn a refund, unless it is a mask. If the customer does not return the item (not masks), a partial refund of 50% will be given if the concern is valid (ie broken upon arrival, clothing has a hole, other damage done when the item was received). If the item is a custom piece, refunds and returns are not accepted. If it is a mask, please state your concerns with me. Sizing mistakes made on the customer's behalf are not acceptable for a refund. Please make your order again with a different size. 

Exchanging items: Exchanges are not allowed as all of my items are made to order. 

Cancelling your order: I can cancel your order if it is not a custom order. You will receive a full refund after cancellation. Cancellations are accepted up until your item is shipped. You will get a notification that your item is on its way. After that, cancellations are no longer accepted. 

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