STORE POLICY
Customer Care
Mimi Hana Threads puts customers at a high priority and always makes sure that the design is what you're looking for, especially for custom orders. I will keep in close contact with you throughout the design and creation process, so you can feel confident about the unique piece you will be receiving.
To contact me, you can either send a chat to me by clicking on the bottom right chat icon, or you can send me a direct message on my Instagram account. Please note that I live in Japan, so my time zone may differ from yours. I am available from 9 am to 3:30 pm on weekdays, aside from Japanese national holidays. I will get back to you when I am able. I am also a mother of a young child, so there may be unexpected days off if she is sick or if her school has a covid outbreak.
Please follow my Instagram or TikTok account to get updates on my availability, what I'm currently working on, and new events that I am participating in.
Privacy & Safety
Mimi Hana Threads is a small business, and understands the importance of privacy. When I am working on an order, I will only share the work on social media, but never your name and contact information unless you give your consent.
I also will never share or sell your contact information or address to third party advertisers or give to any other third party. Your credit card information is processed through either Stripe by Wix or PayPal, so I will never see your credit card number, therefore I will not be able to share it. I would not even share it even if I had access to it, or abuse it in any other way.
When your purchase is successful, you will receive an automated email from me confirming your purchase. You will not receive any other emails from me unless you subscribe to my mailing list, which is used rarely.
If you have any other questions about your privacy, don't hesitate to message me.
Wholesale Inquiries
If you are looking for wholesale from me, please take the following into consideration:
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My embroidery work is not fast work. A single sakura flower takes me 3 hours to finish. A rose with three layers takes me about a week to finish. Therefore, an entire piece takes me anywhere from 3 hours to about a week or more total, depending on the complexity. I am the only person making these items and managing my business.
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Because of the amount of time it takes to create, my prices reflect the effort I put into it. Therefore, I cannot sell my items at a discounted price even if the shop wishing to sell my items wants to buy in bulk.
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Most of my items are made to order. The only items that are not so are my cloth masks. I recommend asking those for a wholesale value.